Job Title:
- Customer Support Representative
Place of Work:
- Ivertec office located at Main Street, Cahersiveen, Co. Kerry.
- Hybrid Role – Option to work remotely 2 days per week.
Contract Date/Term:
- Immediate start, full time position.
Main responsibilities:
This is a helpdesk role mainly involving logging and resolving of customer support requests. The following are the main duties relating to the role:
- Log and respond to customer support requests over the phone, by email or via social media
- Troubleshooting broadband, Wi-Fi and telephony issues.
- Report any network related outages to network team.
- Remotely accessing customer equipment to troubleshoot issues, modify settings and perform updates.
- Providing general advice and assistance for queries or problems related to customer’s wi-fi network.
- Maintaining up to date customer address and contact details on CRM system.
- Set up and support residential and business customers with their telephone service.
- Set up new clients for billing and support clients with any billing related queries.
- Identifying and implementing changes to improve Ivertec’s overall support process
Requirements for role:
- Prior experience in a customer care role
- Verbal and written communication skills are essential for the role.
- A strong interest in solving technical problems related to broadband and telephony services.
- Comfortable using CRM software systems and Microsoft Office tools including Teams, Outlook, Excel and Word.
Training:
Full on the job training will be provided by Ivertec to cover all aspects of the role.
Work Hours:
- 9.00AM – 5.30PM Monday to Friday inclusive.
- Total 40 Hours per week
Benefits:
- Competitive Salary.
- Hybrid working – work from home 2 days per week.
- Company laptop and mobile phone.
- Supportive and flexible working environment.
Type: Full-time permanent position with potential for growth.
To apply for this role, please email recruitment@ivertec.ie including an up-to-date CV.
Closing date for applications is Friday January 31st.
